WORKSHOP FREQUENTLY ASKED QUESTIONS

 
 

COVID-19 UPDATE

in light of the current global situation with the outbreak of the COVID-19 Coronavirus. We want to remind you we’re here for you in these uncertain but hopeful times and want to continue to promote our spirit of community, in the best and safest way possible.

We’re open! Yep, our Thirroul store will be opening on limited hours thursday to saturday 10-4pm. As a team, we’re doing our utmost to ensure strict hygiene standards both in the shop and whilst packing orders, and have increased our cleaning schedule. We are following government guidelines and will continue to monitor and implement these as they develop.

To continue to support our local artisans at this stage we are not making any changes to our workshops in late April and May. If you are worried about being unwell or unable to leave the home for future workshops, we want to remind you that we have a full refund policy up to 5 days prior to the workshop, and a 50% refund within the 5 days leading up to the workshop (just as we would have purchased the materials required for your place in the workshop). If there are any government/societal changes, we will reschedule as needed.

Your health and peace of mind comes first and we will be doing our best to re-accommodate everyone in a way that works for you.

 

FREQUENTLY ASKED QUESTIONS

I have no idea what I’m doing, is that ok?

YES, all our workshops are designed to suit beginners. Because our workshops are small numbers that means you get a lot of one on one time with the artist so you can learn and create something beautiful.

How many people attend your workshops?

We generally limit our workshops to a maximum of 14 people, that way we make sure you get the most attention from the artist and time for conversation with the other workshop attendees.

Are all materials provided? Do I need to bring anything?

In most of our workshops all materials are provided, unless we specify. We’ll let you know in the online description of the workshop if you need to bring anything with you, also we’ll send a reminder out to you a few days before so you can get organised before the day.

I can no longer make it, can I get a full refund for the ticket?

Yes, we can arrange a refund if you can no longer make the workshop however you must let us know 5 days before in order to receive a full refund as the materials will be purchased for the number of people attending. If you let us know within 5 days we will be able to refund 50% of the ticket price. Contact us to arrange by email.

Will your store be open at the same time the workshop is on?

No, we will be closed at the time of the workshops to make sure there’s no distractions. We’re open for business to our workshop attendees if you’d like to purchase something while you’re here.

Can children come to your workshops?

Most workshops are suitable for children 12 years and up, however they will need to purchase a ticket to attend. As we are only a small store unfortunately we don’t have enough room for children who are not participating in the workshop. Contact us if you’d like to discuss we may be able to make exceptions depending on the type of workshop we’re holding because we’d really love you to come but understand your family first needs.

Do you have parking?

There is on street parking available or alternatively you can park in the Library carpark behind the store.

While I’m in town what else would you recommend?

Thirroul is a buzzing place of cafes, shops and activities here’s a small sample of our recommendations:

Cafes

If you’re coming to the area for breakfast or lunch beforehand, we can recommend these fab cafes nearby our store:

Two Mountain Merchants

Black Market Roasters

Other Retailers

Luca Luna Flowers – Flowers + Plants

Franks Wild Years – Record Store + Bar

Fin Box – Surf Shop

Retro Wombat – Vintage Finds

Earth Walker & Co – Artisan Food General Store

 
 

Terms & Conditions

Liability Waiver

Noel & Gladys is not responsible for any damage, loss or theft that may happen to personal property brought onto the premises. This also includes any physical injuries sustained as a result of participating in any workshop or even organised by Noel & Gladys.

By purchasing a ticket you agree to take on full responsibility for any damages of personal property or physical injuries that may be incurred whilst participating in workshops or events organised by Noel & Gladys.

Digital Publishing, Photography and Videos

By purchasing a ticket to a Noel & Gladys workshop or event, you agree to allow Noel & Gladys to unrestricted publishing rights for any photographs or videos taken at a Noel & Gladys workshop or event or on our premises.

Cancellations

Noel & Gladys has the right to cancel any workshop or event, most of our workshops require a minimum of 5 people participating, in the event that the workshop or event is cancelled for any reason Noel & Gladys will notify you by email and issue you a full refund.